Refund policy
Effective date: October 8, 2026
Thank you for shopping Katie Lynn BEAUTY. We’re a small cosmetics brand, and because of hygiene and the nature of beauty products, we keep our return policy simple and firm. Please read this carefully before ordering.
Questions? Email us at Mua.katie.lynn@gmail.com.
1. All Sales Final
All sales are final.
Except for the limited wrong-item exception in Section 2 below, we do not offer returns, exchanges, store credit, or refunds for change of mind—whether an item is opened or unopened.
This includes (without limitation):
- Wrong shade, formula preference, or “not what I expected”
- Duplicate orders placed by mistake after the order has been processed
- Buyer’s remorse
Due to cosmetics hygiene and safety, we cannot accept returns of used or unused makeup for restocking.
2. Only Exception: Wrong Item Sent by Us
If we send you the wrong item (not the product you ordered):
- Contact us within 48 hours of delivery at Mua.katie.lynn@gmail.com.
- Include your order number, clear photos of the item received, and a photo of the packing slip(or packing contents) if available.
- If we confirm the error was ours, we will send the correct item. If we need the wrong item back, we will email you return instructions and a prepaid return label—please don’t send anything back until you hear from us.
This exception does not cover shade preference, “I ordered the wrong thing,” or damage/loss in transit (see Section 3).
3. Damaged in Transit, Lost, or Stolen Packages
- Once your package is handed to the carrier(primarily USPS; other carriers may be used), Katie Lynn BEAUTY is not responsible for loss, theft, or damage in transit.
- Replacements for damage or loss are only available if you purchased shipping protection / insurance at checkout when that option is offered. Otherwise, please file a claim with the carrier (for example USPS). We’re happy to provide tracking information we have to support your claim.
- We are not responsible once tracking shows delivered, including packages reported lost or stolen after delivery.
- We do not replace products that melt or are heat-damaged when a package is left in high temperatures.
- Incorrect addresses entered by the customer are the customer’s responsibility; re-shipping is at the customer’s cost.
4. Preorders
Preorder items ship when stock arrives. Estimated dates can change.
If you need to cancel a preorder before it ships, contact us. Cancellations before shipping, when approved, are issued as store credit only (not a cash refund to the original payment method), unless we choose otherwise or applicable law requires a different remedy. Once a preorder has shipped, this Return & Exchange Policy applies in full (all sales final, subject only to the wrong-item exception).
5. Chargebacks
If something goes wrong with your order, please contact us first at Mua.katie.lynn@gmail.com so we can help. Filing a chargeback without contacting us first may delay a fair resolution. We reserve the right to contest chargebacks that are inconsistent with this policy or the facts of the order.
6. How to Reach Us
Please email Katie Lynn BEAUTY at Mua.katie.lynn@gmail.com. If a return is ever needed, we’ll email you instructions—please don’t mail anything back without them.
We’re grateful you’re here. Thank you for supporting a small beauty brand—and for understanding the hygiene rules that keep our products safe for everyone.